What information is collected? We may collect and process the following information about you: Information you provide to us. You may provide us with information about yourself by filling in forms on our website https://hinox.sa.com or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when registering to use our site, subscribing to our service, subscribing to our newsletter, searching for a product, placing an order on our site, and when reporting a problem on our site. The information you provide to us may include your name, address, email address, phone number, financial information, and credit or debit card information. Credit card or debit card information is not stored, but all other information related to the order is kept in order to allow Sinks to process orders and provide after-sales service to customers and for warranty purposes. When subscribing to our newsletter without placing an order, we require your name and email address. For more information on how this data is used, please visit the “How is the collected information used?” section.
Information we collect about you. With each visit to our site, we may automatically collect the following information: Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform. Information about your visit, including the full URLs of websites (URL) and clicks to and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, interaction information with the page (such as scrolling, clicking, and mouse movements), browsing methods to deviate from the page, and any phone numbers used to contact our customer service number. This data is used to improve the shopping experience for customers on the site.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, but not limited to, business partners, technical contractors, financial service providers and delivery, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
How is the collected information used? The information you provide to us: We will use this information to:
To ensure the delivery of content from our website in the most efficient way for you and your computer. To fulfill our obligations under any contracts between you and us and provide you with the information, products, and services you request from us, including processing your order and sending regular email updates about your order. To inform you about changes in our service. To provide you with information about goods and services that we offer and similar to those that you have purchased or inquired about if you choose to subscribe to our newsletter. The information we collect about you: We will use this information:
To improve our website to ensure the delivery of content in the most efficient way for you and your computer. To manage our website and internal operations, including problem solving, data analysis, testing, research, statistics, and survey purposes. As part of our efforts to maintain the safety and security of our website. To allow you to participate in interactive features of our service when you choose to do so. To measure or understand the effectiveness of the ads we serve to you and others, and to provide you with relevant ads. To assist in completing business transactions. To provide suggestions and recommendations to you and other users of our website about goods or services that may be of interest to you or them. The information we receive from other sources.
Access to Information
In accordance with data protection legislation, you have the right to access information about you. You can do this by contacting us at
+966 12 6080948
or by sending an email or filling out our contact form here. All requests will be processed and completed within 28 days.
Data Deletion:
You have the right to delete any data we hold about you at any time. Simply contact us by phone at
+966 12 6080948
or send an email or use the contact form available here. We will contact you to confirm your details and the data you wish to delete. Please note that deleting data may result in the inability to track your order, view past orders, or inquire about our previous requests. All requests will be processed and completed within 28 days.
How do you protect the information you hold about me on your internal systems?
We protect your privacy in several ways:
Access to customer account information is limited to those who need access to perform their job. Confidentiality and database access control are regularly reviewed and updated as needed for further protection of your personal data. If you are unsure about the personal information we hold or have discovered some discrepancies, or if you have changed your information, please contact us. We will review your file and update records if necessary. You can contact us at +966 12 6080948.
